Pubblicato il: 09/11/2023
Maya Beach Resort is seeking a Booking Manager to oversee our reservation systems and call center operations. This role is crucial to our commitment to delivering exceptional guest experiences in Sorrento Coast, Italy. If you have proven experience in reservation management and call center operations, this is your opportunity to shine.
Manage the call center, handle mail reservations (hotel, beach, private events), and coordinate the booking team.
Ensure fluency in both written and spoken English and Italian.
Utilize proficiency in booking software and pricing strategies.
Provide accurate quotes for hotel and beach club reservations.
Foster a guest-centric and quality-focused mindset in all booking operations.
Maintain precise records of reservations and transactions to ensure accuracy.
Uphold a professional presentation and demeanor.
Proven experience in reservation management and call center operations.
Fluency in both written and spoken English and Italian.
Proficiency in booking software and pricing strategies.
Strong organizational and leadership skills.
Ability to coordinate the booking team efficiently.
Knowledge of hotel and beach club reservation processes.
A commitment to providing outstanding guest service.
Previous experience in similar roles is advantageous.