Receptionist - Front Desk

Pubblicato il: 09/11/2023

Job Description:
Maya Beach Resort is seeking a Front Desk Receptionist to be the welcoming face for our discerning guests. If you have a passion for providing exceptional service and ensuring guest satisfaction, this is the role for you. Join us in upholding the highest standards of excellence at our luxury resort on the Sorrento Coast.

Responsibilities:
Greet guests warmly and manage the check-in and check-out process.
Handle reservations, guest inquiries, and provide courteous, prompt service.
Utilize advanced computer skills for efficient front desk operations.
Maintain a professional demeanor and communication with guests and colleagues.
Resolve guest issues and maintain an organized work environment.
Prioritize tasks and delegate effectively to ensure top-quality service.
Present a professional image to guests.

Qualifications:
Previous experience in a high-end international hotel.
Fluent in English and Italian.
Strong commitment to guest experience.
Advanced computer skills.
Professional conduct with guests and colleagues.
Exceptional communication skills.
Proficiency in problem-solving.
Ability to prioritize, delegate, and maintain organized work.
Dedication to guest satisfaction and quality service.

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